Frequently Asked Questions (FAQs)

📦 Orders

How do I place an order on Timblaze.com?

Placing an order is easy:

Browse our collection and select a product.
Choose the quantity and click Add to Cart.
Proceed to Checkout and enter your shipping details.
Choose your preferred payment method and confirm the order.

How do I change the quantity of items in my cart?

Before adding to cart: Use the quantity dropdown next to the "Add to Cart" button.
After adding to cart: Go to your cart, find the item, and update the quantity using the dropdown. The total will update automatically.

If the quantity entered is unavailable, you'll receive an error message.

Why can’t I place an order?

If you're unable to place an order:

Double-check if your shipping address is complete and valid.
Ensure your payment method is supported.
Try clearing browser cache or using a different device.

Still stuck? Contact our support team for quick help.

How do I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also track it from your Order History under your account.

Do I need an account to shop on your website?

No — you can check out as a guest. However, creating an account lets you track orders, manage returns, and save your preferences.

Can I modify an order after placing it?

If your order hasn’t been shipped, contact us immediately at care@timblaze.com or call +91 96386 66602. Once dispatched, changes or cancellations aren’t possible.

🚚 Shipping

Where do you ship?

We currently ship across all serviceable pin codes in India.

Do you deliver internationally?

No, we currently do not ship outside India.

How long does it take to dispatch an order?

Orders are typically processed and dispatched within 1–2 business days.

When will my order arrive?

Metro Cities: 2–4 business days
Non-Metro Areas: 4–8 business days
Remote Areas: May take longer depending on courier coverage

Do you keep all products in stock?

Yes. Unlike drop-shipping models, we hold inventory in our own warehouse, ensuring faster dispatch and better pricing.

Is it safe to enter my card or banking details on Timblaze.com?

Absolutely. All transactions are encrypted and processed via secure PCI-DSS compliant payment gateways.

Are my personal details safe?

Yes. We never sell or misuse your data. View our full Privacy Policy to learn more.

🔄 Returns

Can I exchange or return a product?

Yes, if:

The item is defective, damaged, or incorrect
You notify us within 7 days of delivery
The product is unused and in original condition

Please review our Return Policy for full details.

I ordered the wrong product. Can I cancel it?

You can cancel the order before it ships. Once dispatched, it can’t be cancelled, but you may request a return based on eligibility.